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Service Delivery Policy

Last updated 8 October 2026

BookMingo doesn’t sell or ship physical goods, so there are no shipping charges or delivery addresses. Everything is delivered online, as described below.

1. Bookings (travellers)

  • Your booking is confirmed on screen as soon as you complete it, with a booking reference.
  • A confirmation is sent right away to the email and WhatsApp number you gave, with a link to your booking page. That page has your dates, what's included, payment status, directions and the cancellation terms.
  • You can find your booking any time at bookmingo.com/find using your email or mobile number.
  • The tour, trek or stay itself is delivered in person by the operator, on the dates and at the place shown in your booking.

If you don’t receive a confirmation within 30 minutes, check your spam folder, then contact the operator or us with your name and dates.

2. Subscriptions (operators)

BookMingo is software. Your account is ready to use as soon as you sign up, and paid features are available immediately after your subscription payment succeeds. You use it through your browser or the installable app; nothing is shipped.

3. Help